Programming created for managers, homeowners, board members and service providers involved with the community association industry. The Chesapeake Chapter Breakfast Webinar Programs are designed to provide the tools, resources and contacts to help you manage and work with community association volunteers, managers and business partners. CAI programs encourage attendees to be proactive, involved and informed.
Managers receive Continuing Education Credits towards their CAI designations when they attend these breakfast webinars.
2024 Breakfast Events
February 21st - "Association Governance" Webinar
Be sure to tune in to this special webinar to learn how you can help your association and its volunteers navigate contentious issues. We’ll be discussing Top Subjects affecting community associations, including clarification into what good community governance means, tools to handle these top “problems” properly, and most importantly, how to manage, create and de-escalate within the legal lines!
Coordinator: Ariana Beall, CMCA, AMS, PCAM, Community Manager at FirstService Residential
Speakers:
- Hillary Collins, Esq., Shareholder at Rees Broome, PC.
- Michelle Jones, CMCA, AMS, PCAM, LSM, General Manager at Lake Linganore Association Inc.
- Cynthia Hitt Kent, Esq., Owner at Law Office of Cynthia Hitt Kent LLC
March 20th, "Keys to Strategic Planning Success" Seminar
Ten Oaks Ballroom, Clarksville, MD
Undertaking the strategic planning process is more than just sitting down during a half day retreat. It begins with research, identifying shared ideas, and uncovering common viewpoints. Learn about the keys to a successful strategic planning effort that will navigate governance and management activities in directions that improve performance.
Coordinators: Wayne Hosking, Vice-President, Construction Systems Group & Brian Yim, Account Executive, Quest Insurance
Speaker: Cate Fulkerson, CMCA, EBP, Principal, Points North Strategies LLC
May 22nd, "Membership/Resident Relationship Management"
Ten Oaks Ballroom, Clarksville, MD
- Managing community demands and negativity - growing in emotional quotient/emotional intelligence
- Fostering positive, respectful, and active interactions and collaborations among Board, Staff and Residents - How to handle rude and abusive residents to staff volunteers and vendors
- Social/community events – best practices on planning community events, discuss any potential liability issues (e.g. serving alcohol, participating in games and other activities that may involve waivers)
- Noise complaints among neighbors
- Include Board members who have a good relationship with Management company speak.
- How to implement civility pledge
- How to maintain good relationships when the relationship is soured/abused
- Manager success is also community success and vice versa
Speakers:
- Tom Willis, PCAM, Association Bridge
- Ruth Harlan, Board Member, Carroll Vista Community Association